ByteBrush Studio
almost 4 years ago
Hi Elias,
I am sorry to hear you have had issues. However, I would have appreciated the opportunity to respond to any issues and provide support, but I have not received any messages or support requests from you.
I am in regular communication with quite a number of users with regards to feature requests etc., and have never had a complaint such as yours. In fact, there have been almost no complaints about bugs whatsoever (save for a few minor things). This makes me think the issue could have been resolved and may have been related to your specific setup, or perhaps an incompatibility with another addon. In either case, I would have loved the opportunity to fix any issues, both for yourself and for anyone else who may have the same problems in the future.
In lieu of being able to provide proper support for you, I will try my best here. A few things to consider:
- Are you using one of the compatible software versions? I cannot guarantee that the addon will work with either previous versions of Blender not listed, or versions currently in alpha or beta.
- Are you using the current version of PBR Painter (v1.1.0) or the beta version (v2.0.0). Bugs like this in the beta version, while still unlikely, are more likely than in the release versions.
- I don't know what you mean when you say it has to "fight Blender in order to paint". There is no fighting going on - PBR Painter uses Blender's normal texture painting system, and just combines this with node setups.
- Have you read through the documentation provided (https://wilgardner.github.io/pbr-painter-doc/) and watched the tutorial videos on YouTube? These should make things clearer.
- In terms of losing work: v1.1 and v2.0 beta both have an 'autosave' feature, which saves all of your texture painting with the .blend file. So as long as you have that turned on and are saving your .blend file, you shouldn't lose work. Again, it would have been great to troubleshoot this with you.
Ultimately, it is disappointing to see such a negative review without any attempt to reach out for support. But if this has truly been your experience with the addon, please reach out and I will organise a full refund.